Customer Satisfaction Survey Results 2023

To support our ISO9001 & ISO14001 Quality & Environmental Management System Accreditation, gcp run a Customer Satisfaction Survey every two years. This feedback helps us with our commitment to continuous improvement and enables us to tailor our services to the current needs of our clients.

Thank you to everyone who recently responded to our Customer Satisfaction Questionnaire.

A few highlights from the responses:

• 93% of respondents are very likely to recommend us to a colleague

• 96% of respondents are “very satisfied” with gcp

• 82% of respondents say we “added value” to their project

• 75% say we are “high quality”

• 96% of respondents say we are “reliable”

• 72% say the quality of our advice and support is “excellent: I felt gcp cared about me and my needs” with the remaining 28% responding “good: a knowledgeable, professional service”

If you missed out on giving feedback, you can still do so by emailing your contact at gcp. If you would like an in-depth project feedback session, please let us know. We would love to take learning from any recent schemes to improve our future solutions.

If there are any current projects or queries we can help with, do not hesitate to get in touch.

Signatory: Bristol Women in Business Charter

“Congratulations on becoming a signatory to the new Bristol Women in Business Charter. We are delighted that you plan to make progress towards gender equality in your organisation. [...] Thank you for being part of the movement to make Bristol business gender equal, developing better business and improving the city for all those who live and work here.”

— Bristol Women in Business Charter

Building on Quality

You'll know from previous blog posts and correspondence that gcp are really proud of our Quality and Environmental Management System. We are committed to continually improving our systems and procedures. At the core of this is a drive to be innovative, efficient and forward-facing - we are dedicated to a high standard of customer service.

Following on from the integration of ISO14001 to our system in 2016, we have just completed a successful transition audit for ISO9001:2015 and ISO14001:2015 in line with the new Annexe SL format.

This continues a long-running history of successful compliance audits and builds on a continued desire for this system to be a robust management tool.

We would like to thank all members of staff, who always approach audits with diligence and good humour; continuing to be at the heart of the extended success of our system.

More success in Quality Assurance

gcp are really proud of our ongoing commitments to Quality Assurance and Environmental Management.

Following on from our successful integration of ISO14001 to our system, we have now completed transition training to ISO9001:2015.

We are looking forward to the new challenges and the opportunities for change and improvement this new standard will bring.

We will be undertaking a Customer Satisfaction Survey over the next few months to infrom this process and shall report back on the findings.